Guardian Wallet helps customers manage supported subscriptions using merchant-specific virtual cards, private email aliases, wallet funding controls, and account dashboards.
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Frequently Asked Questions
Clear answers about Guardian Wallet, virtual cards, aliases, funding, subscription controls, privacy, and failed payments.
Answers
Common questions, clear answers.
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Guardian Wallet is free. Customers will not be charged a Guardian Wallet service fee unless they are clearly told about the fee before choosing to use a paid feature.
For launch, each customer can manage up to 6 active subscription shields. Limits may change as risk controls and card issuing capacity evolve.
Supported subscriptions can receive their own merchant-specific virtual card and alias. The merchant relationship remains between you and that merchant, while Guardian Wallet helps isolate payment controls.
Yes. Pausing a Guardian Wallet payment method can help control new charges, but customers should still cancel directly with the merchant when they want service to end.
Guardian Wallet can calculate active subscription funding needs and help prepare the wallet so supported subscription charges have the expected funds available.
Guardian Wallet is designed to collect only what is needed to operate the service, protect accounts, support payments, and meet provider or legal requirements. We do not sell personal information.
Refunds, merchant account status, and service access are controlled by the merchant and payment providers. Guardian Wallet helps track status and support action, but does not guarantee merchant refunds or cancellations.
Customers can contact support or use account support flows to request closure or data handling assistance. Some records may need to be retained for legal, security, fraud prevention, payment, or provider requirements.