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Guardian Wallet

Help Center

Help Center information for Guardian Wallet customers.

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Built around real subscription control.

Each section keeps the same launch-site rhythm: concise, practical, and grounded in what Guardian Wallet actually supports.

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Help Center detail 1

For account access, funding, KYC, profile, or virtual card questions, contact support@guardianwallet.ca.

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Help Center detail 2

Before linking funding or activating subscription cards, complete every required profile field. Guardian Wallet uses profile details for tax-inclusive monthly totals, cardholder information, KYC checks, and funding workflows.

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If a subscription card is paused, the merchant-specific virtual card should not be used for new subscription charges until it is reactivated. If a merchant still shows service as active, verify the status directly with that merchant.

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Help Center detail 4

If a card detail is unavailable, remove the affected subscription from the dashboard if the option is available, then add it again so Guardian Wallet can create a fresh merchant card and alias.

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For security, do not email raw card numbers, CVV values, bank account numbers, identity documents, or passwords. Support may ask for account identifiers, merchant names, timestamps, or masked card details only.