Complaints Policy detail 1
Customers can submit complaints through the authenticated support center or by emailing support@guardianwallet.ca.
Legal
Complaints Policy
How to submit a complaint or concern to Guardian Wallet.
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Each section keeps the same launch-site rhythm: concise, practical, and grounded in what Guardian Wallet actually supports.
Complaints Policy detail 2
Please include your account email, a clear description of the concern, relevant merchant or transaction details, and any safe reference numbers. Do not include passwords, full card numbers, CVVs, one-time codes, or raw identity documents.
Complaints Policy detail 3
Guardian Wallet will review complaints according to its internal support and compliance process. Escalation paths may depend on the issue type, provider relationships, and applicable law.
Complaints Policy detail 4
This page is not a substitute for approved regulatory disclosure language and should be reviewed before public launch.
Legal-review note: this public copy is conservative product information and should be reviewed by qualified Canadian counsel before accepting payments or onboarding customers at scale.